TERMS OF SERVICE

Welcome to Cut Lux. These Terms of Service govern your use of the Cut Lux website and your purchase of clothing, footwear, accessories, and other products offered through our online store.

By accessing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.

1. ABOUT CUT LUX

Cut Lux is an online fashion retailer offering authorized Karl Lagerfeld clothing, footwear, and accessories to customers.

We are committed to providing customers with genuine products, accurate product information, secure payment options, and a professional online shopping experience.

2. USE OF OUR WEBSITE

You agree to use the Cut Lux website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorised access to our website or systems
  • Interfere with the security or operation of the website
  • Copy, reproduce, or commercially exploit our website content without permission
  • Submit false, misleading, or fraudulent information
  • Use automated systems to collect information from our website without authorization

Cut Lux reserves the right to restrict or terminate access to the website where these Terms of Service have been violated.

3. PRODUCTS AND AUTHENTICITY

Cut Lux offers authorized Karl Lagerfeld clothing, shoes, and accessories.

Product descriptions, photographs, colours, measurements, and other information are provided to help customers make informed purchasing decisions. While we make every reasonable effort to ensure that information is accurate, minor differences in colour, presentation, packaging, or product appearance may occur depending on the customer's device or manufacturer specifications.

All products remain subject to availability.

4. PRODUCT AVAILABILITY

Adding an item to your shopping cart does not guarantee that the product will remain available.

Cut Lux reserves the right to:

  • Limit quantities available for purchase
  • Correct product or inventory errors
  • Remove products from the website
  • Cancel orders where an item becomes unavailable

If an order is cancelled because a product is unavailable after payment has been made, the applicable amount will be refunded to the customer.

5. PRICING

All prices displayed on the Cut Lux website are stated in South African Rand (ZAR) unless otherwise indicated.

Although we make every effort to ensure that prices are accurate, an incorrect price may occasionally be displayed due to technical or human error.

If an order has been placed at an incorrect price, Cut Lux reserves the right to contact the customer before processing the order. The customer may then choose to proceed at the corrected price or cancel the order for an applicable refund.

6. ORDERS

When you place an order through Cut Lux, you are making an offer to purchase the selected products.

An order is not considered fully accepted until payment has been successfully processed and the order has been confirmed by Cut Lux.

We reserve the right to refuse or cancel an order where there are reasonable grounds to suspect:

  • Fraudulent activity
  • Payment irregularities
  • Incorrect pricing
  • Inventory errors
  • Unauthorised transactions
  • Abuse of promotional offers

If an order is cancelled after payment has been received, the applicable payment amount will be refunded.

7. CUSTOMER INFORMATION

Customers are responsible for providing accurate and complete information when placing an order.

This includes:

  • Full name
  • Email address
  • Telephone number
  • Billing information
  • Delivery address

Cut Lux cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect information supplied by the customer.

8. PAYMENTS

Payments are processed through secure third-party payment providers.

Cut Lux does not intentionally retain customers' complete payment card information.

Customers agree that they are authorised to use the payment method provided when placing an order.

Orders may be placed on hold or cancelled if a payment cannot be successfully verified or authorised.

9. SHIPPING AND DELIVERY

Delivery options, estimated delivery periods, applicable charges, and other shipping information are outlined in our Shipping Policy.

Delivery timeframes are estimates and may be affected by circumstances outside Cut Lux's reasonable control, including courier disruptions, public holidays, severe weather, incorrect delivery information, or unusually high order volumes.

Once an order has been dispatched, customers may receive tracking information where available.

10. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers are encouraged to review the applicable policy before completing a purchase.

Returned products may be subject to inspection to ensure that they meet the relevant return conditions.

Products that have been worn, damaged, altered, washed, or otherwise used outside permitted conditions may not qualify for a return where legally permissible.

Nothing in these Terms is intended to remove or restrict any rights a customer may have under applicable consumer protection legislation.

11. INTELLECTUAL PROPERTY

All intellectual property appearing on the Cut Lux website, including:

  • Cut Lux branding
  • Logos
  • Website design
  • Written content
  • Product descriptions
  • Graphics
  • Photography
  • Digital materials

is protected by applicable intellectual property laws unless otherwise stated.

Karl Lagerfeld trademarks, logos, designs, and other brand assets remain the property of their respective trademark and intellectual property owners.

Nothing on the Cut Lux website grants customers ownership or licensing rights to any third-party trademarks or intellectual property.

Customers may not reproduce, distribute, modify, sell, or commercially exploit protected content without the appropriate authorization.

12. THIRD-PARTY SERVICES

Cut Lux may use third-party service providers to support our operations, including payment processors, courier companies, website hosting providers, analytics providers, and marketing services.

These third parties may process information where necessary to provide their services.

Their use of information may be subject to their own terms and privacy policies.

13. PRIVACY

Cut Lux respects the privacy of its customers.

Personal information collected through our website is handled in accordance with our Privacy Policy, which explains how information may be collected, used, stored, and protected.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

14. PROMOTIONS AND DISCOUNTS

From time to time, Cut Lux may offer promotional campaigns, discounts, vouchers, or special offers.

Unless otherwise stated:

  • Promotions are subject to availability
  • Promotional offers may have specific terms and expiry dates
  • Offers may not be combined
  • Promotional products may be excluded from certain returns or exchanges where permitted by applicable law

Cut Lux reserves the right to withdraw or modify a promotional offer where necessary.

15. WEBSITE AVAILABILITY

We aim to keep the Cut Lux website available and operating reliably. However, we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable because of:

  • Maintenance
  • Technical issues
  • Software updates
  • Security incidents
  • Hosting problems
  • Circumstances outside our control

We reserve the right to modify, suspend, or discontinue portions of the website where reasonably necessary.

16. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Cut Lux will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.

This may include losses resulting from website interruptions, third-party service failures, courier delays, or circumstances beyond our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by law.

17. FORCE MAJEURE

Cut Lux will not be responsible for failure or delay in performing its obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, strikes, governmental actions, internet or telecommunications failures, courier disruptions, civil disturbances, or other unforeseen events.

18. CHANGES TO THESE TERMS

Cut Lux may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The updated version will be published on our website with a revised effective date.

Your continued use of the website following an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

19. GOVERNING LAW

These Terms of Service shall be interpreted in accordance with the applicable laws of the Republic of South Africa.

Any disputes arising from the use of the Cut Lux website or services shall be handled in accordance with applicable South African law and consumer protection requirements.

20. CONTACT US

If you have questions regarding these Terms of Service, your order, or any of our policies, please contact Cut Lux Customer Support.

Cut Lux
Email: cutluxcareservices@gmail.com
Website: cutluxstore.co.za

21. ACCEPTANCE OF THESE TERMS

By accessing the Cut Lux website, creating an account, or completing an order, you confirm that you have had an opportunity to read and understand these Terms of Service and agree to be bound by them.

Cut Lux — Authorized Fashion, Delivered With Confidence.