CONTACT US

We’re Here to Help

At Cut Lux, we believe exceptional luxury should be matched by exceptional customer service. Whether you have a question about an order, need assistance with a product, our customer support team is ready to assist.

GET IN TOUCH

Customer Support
Email: cutluxcareservices@gmail.com
Phone: 011 671 2990

HOW CAN WE HELP?

Our team can assist you with:

  • Product Enquiries — Questions only about cut lux products
  • Order Assistance — Help with existing or recently placed orders
  • Delivery & Tracking — Updates regarding your shipment
  • Returns & Refunds — Assistance with our return and refund process
  • Exchanges — Help with eligible size or product exchanges
  • Payment Assistance — Questions regarding payments and checkout
  • General Enquiries — Anything else you need assistance with

CUSTOMER SUPPORT HOURS

Monday – Friday: 09:00-16:00
Saturday, Sunday & Public Holidays: Closed

We aim to respond to customer enquiries as quickly as possible. Response times may be slightly longer during weekends, public holidays, promotional campaigns, and periods of high enquiry volumes.

BEFORE CONTACTING US

For faster assistance with an existing order, please have your order number available when contacting our support team.

Providing your order number and a clear description of your enquiry allows us to assist you more efficiently.