SHIPPING POLICY

At Cut Lux, we understand that receiving your order safely and on time is an important part of the shopping experience. We offer reliable nationwide delivery options designed to provide customers with flexibility, convenience, and peace of mind when shopping for our authorized Karl Lagerfeld clothing, footwear, and accessories.

1. DELIVERY OPTIONS

STANDARD NATIONWIDE DELIVERY

Our Standard Nationwide Delivery service provides a reliable and convenient delivery option for customers who do not require expedited shipping.

  • Estimated Delivery: 5–7 working days
  • Delivery Coverage: Nationwide
  • Service: Standard courier delivery
  • Tracking: Tracking information will be provided where available

Standard delivery is ideal for customers who are happy to allow additional time for their order to arrive.

PREMIUM NATIONWIDE DELIVERY

For customers who would prefer to receive their orders sooner, Cut Lux offers a Premium Delivery service.

  • Estimated Delivery: 2–3 working days
  • Delivery Coverage: Nationwide
  • Service: Premium/express courier delivery
  • Tracking: Tracking information will be provided where available

Premium Delivery is designed for customers who require a faster and more convenient delivery experience.

2. ORDER PROCESSING

Orders are processed after successful payment confirmation.

Please note that delivery timeframes refer to the delivery period after dispatch and may not include order processing time.

Orders placed during weekends, public holidays, major promotional campaigns, or periods of exceptionally high demand may require additional processing time.

3. DELIVERY AREAS

Cut Lux offers nationwide delivery within South Africa.

Customers must provide a complete and accurate delivery address when placing an order. We recommend providing a physical address where someone will be available to receive the parcel.

Cut Lux cannot accept responsibility for delivery delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

4. TRACKING YOUR ORDER

Once your order has been dispatched, tracking information may be provided via email, SMS, or another available communication channel.

Customers can use the tracking information to monitor the progress of their shipment.

Please allow reasonable time for tracking information to become active after dispatch.

5. DELIVERY ATTEMPTS

The courier may make one or more delivery attempts depending on the applicable courier service.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or delivery instructions cannot be fulfilled, the courier may arrange another delivery attempt or return the parcel to Cut Lux.

Additional delivery charges may apply where a parcel needs to be re-dispatched due to circumstances attributable to the customer.

6. DELIVERY DELAYS

Cut Lux works to meet the estimated delivery periods stated above; however, delivery times are estimates and are not guaranteed.

Delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Public holidays
  • Severe weather
  • Courier disruptions
  • High order volumes
  • Remote-area delivery requirements
  • Incorrect or incomplete delivery information
  • Technical or logistical disruptions
  • Events beyond our reasonable control

Where we become aware of a significant delay, we will make reasonable efforts to assist and provide the customer with relevant information.

7. DAMAGED OR INCORRECT ORDERS

Customers should inspect their parcel and products upon delivery.

If you receive an item that appears damaged, defective, or different from what you ordered, please contact Cut Lux Customer Support as soon as possible.

When contacting us, please provide:

  • Your order number
  • A description of the issue
  • Photographs of the product and packaging where applicable

Our team will investigate the matter and assist in accordance with our Return & Refund Policy and applicable consumer protection requirements.

8. CUSTOMER RESPONSIBILITIES

Customers are responsible for ensuring that:

  • Their delivery information is correct
  • Their contact information is accurate
  • Someone is available to receive the delivery where necessary
  • Special delivery instructions are provided where applicable

Cut Lux is not responsible for delivery problems resulting from incorrect information supplied during checkout.

9. SHIPPING FEES

Applicable delivery charges will be displayed during checkout before payment is completed.

Customers will have the opportunity to review their selected shipping method and applicable delivery fee before placing their order.

10. POLICY UPDATES

Cut Lux reserves the right to update this Shipping Policy when necessary to reflect changes to our delivery services, courier arrangements, business operations, or applicable legal requirements.

The latest version will always be made available on our website.